VILLA, Join The Movement in Dover, DE Closed now

Reviews about VILLA, Join The Movement

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  January 12, 2020, by Monyah McQueen
  I brought sneakers on 11/25/17 and I called before I came in today and spoke to an employee named MAKIA, or however you spell her name. She told me the return policy is 30 days. So I came in today 12/16/17 to return the sneakers I brought, with the receipt in the box and unworn, and the AM told me their return policy is 10 days. I explained that I called before I came and spoke to Makia and she told me it was 30 days. It’s a real convenience that I had to come here to be told that, but they still should of returned them because their employee is giving out false info. The AM was nice about the situation and asked if I wanted to exchange It, I told her no if I wanted to exchange them I would of came in from the jump to do that. They have poor customer service and I won’t be back in there since they can’t accommodate their customers because their untrained employees want to give out false info.